GuestVault turns reservations, past stays and reviews into guest profiles your team can use — then sends personal pre-arrival messages automatically and forecasts occupancy weeks ahead.
Dear Elena, we're looking forward to welcoming you back for your fourth stay.
We've held a quiet, high-floor suite and our night team will be ready for a late arrival. Would you like us to arrange late checkout on Sunday?
Thanksgiving week near capacity — consider adding housekeeping shifts.
Sample data · illustrative guest
Illustrative sample metrics from pilot properties — not audited results.
repeat-booking rate over two quarters at one pilot boutique hotel
of pre-arrival messages answered with a request or preference
front-desk time per week freed from routine messages, self-reported
Preferences live in notes fields. Reviews sit on five different sites. Pre-arrival emails go out with the same text for a first-time visitor and a guest on their fifth stay.
GuestVault brings it together: one profile per guest, messages that use what you already know about them, and a forecast that tells you when you'll be full.
Reservation, past stays and stated preferences merged into one guest record.
Timed message with their room, arrival needs and relevant local suggestions.
A short message mid-stay to catch issues before checkout.
Timed for when guests are most likely to respond.
Offers for past guests that encourage booking direct next time.
Rich profiles built from booking history, preferences, feedback and on-property behavior — a full view of each guest across every stay.
Pre-arrival, in-stay and post-checkout messages tailored to each guest and booking. You approve the templates; timing and personalization are automated.
Demand predicted weeks ahead from historical patterns, local events and market signals, so pricing and staffing can be planned early.
Reviews from OTAs and direct channels collected in one place, with recurring themes surfaced and emerging issues flagged.
Rate suggestions based on demand curves, competitor rates and seasonality — always within the pricing boundaries you set.
No technical staff required. The platform is managed from a visual dashboard.
Link your PMS, OTA channels and booking engine. Reservations, guest data and reviews sync automatically.
Each profile is enriched with preferences, stay history, sentiment and likely needs.
Trigger tailored messages, upsell offers and service alerts at the right moment in the stay.
Billed monthly, or annually with two months free.
For independent hotels and small vacation rental operators
For growing hospitality brands managing multiple properties
For hotel groups and property management companies at scale
We'll connect a property in a guided session and show you profiles built from your own reservations.