Product

The guest intelligence platform for hospitality.

Guest profiles, automated communications, occupancy forecasting and revenue suggestions — in one platform built for the people who run hotels and rentals.

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How information flows

  1. PMS, OTAs & booking engine

    Reservations, guests, reviews

  2. Guest intelligence

    Profiles, sentiment, likely needs

  3. Journey automation

    Messages & offers you approve

  4. Forecasts & rates

    Occupancy and pricing suggestions

Chapter one

AI guest profiles

Builds and enriches guest profiles from reservations, on-property interactions, review history and stated preferences. Each profile becomes a living record — from room preferences to dining habits — without manual data entry.

Recognition is the heart of hospitality. When every team member sees the same profile, every interaction can feel informed.

  • Greet returning guests by name with their preferred room ready
  • Concierge suggestions based on past interests
  • Segment guests by travel style for targeted campaigns
  • Identify VIPs and high-value repeat visitors
AI guest profilesSample data
Preferred roomCorner, high floor
DietaryVegetarian
Stays3 · last in June
CelebratingAnniversary
Chapter two

Smart booking communications

Automates the communication journey from booking confirmation to post-checkout follow-up, adapting each message to the guest's context. You set the tone and approve templates; GuestVault handles timing, personalization and delivery.

Well-timed, relevant messages answer questions before they're asked and give guests a reason to reply.

  • Pre-arrival emails with local recommendations
  • In-stay check-ins to catch issues before checkout
  • Post-stay review requests at a sensible time
  • Upsell offers for dining, spa or upgrades
Smart booking communicationsSample data
  1. BookedConfirmation sent
  2. −3 daysPre-arrival welcome
  3. Day 2How is your stay?
  4. +1 dayReview request
Chapter three

Occupancy forecasting

Analyzes historical booking patterns, local events, seasonality and market signals to predict occupancy weeks in advance. The model improves as it learns your property's demand patterns.

Earlier visibility means fewer empty rooms and fewer last-minute staffing scrambles.

  • Adjust pricing ahead of predicted demand
  • Plan housekeeping and maintenance staffing
  • Compare property performance over time
Occupancy forecastingSample data
Chapter four

Sentiment & review intelligence

Aggregates reviews from Booking.com, Airbnb, Google, TripAdvisor and direct feedback, then surfaces recurring themes, flags emerging issues and tracks sentiment over time.

Instead of reading hundreds of reviews, managers see what guests love and what needs attention.

  • Spot recurring complaints about specific amenities
  • Highlight top-rated experiences in marketing
  • Track sentiment after operational changes
Sentiment & review intelligenceSample data
  • Breakfast86% positive
  • Terrace & views92% positive
  • Check-in wait41% positive
  • Wi-Fi55% positive
Chapter five

Revenue optimization

Suggests room rates from demand curves, competitor pricing, booking pace and seasonality. Suggestions update as conditions change and stay within your pricing boundaries and brand positioning.

Rates that follow demand capture more revenue per available room without constant manual adjustment.

  • Adjust rates for local festival weekends
  • Keep pricing consistent across listing platforms
  • Compare suggestions against competitor benchmarks
Revenue optimizationSample data
Fri
$289
$315
Sat
$309
$349
Sun
$249
$239
Integrations

Connects to the systems you already use.

Property management systems, OTA channels and the tools around them sync through secure API connections.

Guest data is encrypted at rest and in transit, with GDPR deletion workflows and audit logs.

  • Opera PMSProperty management
  • CloudbedsProperty management
  • GuestyProperty management
  • HostawayProperty management
  • Booking.comOTA channel
  • AirbnbOTA channel
  • ExpediaOTA channel
  • StripePayments
  • MailchimpMarketing
  • SlackCommunication
  • Google AnalyticsAnalytics
  • ZapierAutomation
Who it's for

Built for every kind of stay.

Boutique hotels

Deliver a high-touch experience at scale, with messages that feel handwritten.

Vacation rental operators

Manage communications, reviews and pricing across many listings without the manual work.

Property management companies

One view of satisfaction, occupancy and revenue across a portfolio.

Revenue managers

Pricing decisions informed by demand forecasts and competitor benchmarks.

Ready to elevate your guest experience?

Turn guest data into personal stays, smarter pricing and more repeat bookings.

Book a demo